Virtual Assistant UK Reveals How The European Union Protects Customers – Part One-

Promoting customers’ rights, prosperity and wellbeing are core values of the EU, and this is often reflected in its laws. Membership of the European Union ensures additional protection for consumers.

Here Catalyst Entrepreneur describes 10 basic principles of how European Union regulation protects each shopper, irrespective of where they live within the EU.

Catalyst Entrepreneur virtual assistant UK explains the minimum level of protection all EU states should, in line with European Union law, give consumers. The main points of precisely what their rights are – and how they will apply them – will vary from country to country depending on how they have implemented the European Union rules in their national regulation.
Note for the readers: National consumer protection laws might – in some cases – give you a better level of protection.

1. Get what you wish, where you want.

Fancy a shopping trip to a town in another European Union country? European Union regulation entitles you to “shop until you drop” while not having to worry concerning paying customs duty or further VAT when you come home. This is applicable whether you physically move to the opposite country to buy or whether or not you order goods over the Web, by post or telephone.

Generally, the authorities in your country cannot stop you importing a product that you have lawfully purchased in another European Union country. But, a few exceptions apply to product like fire-arms or morally offensive items.

2. If you don’t like it, return it.

What if you get a replacement television set and it immediately breaks down? Under EU regulation, if a product you buy will not conform to the agreement you made with the seller at the time of purchase, you’ll be able to take it back and have it repaired or replaced. Alternatively, you’ll raise for a value reduction, or an entire refund of your money. This is applicable for up to two years once you are taking delivery of the product. And for the first six months when delivery, the burden of proof is on the vendor – not the buyer – to prove that the product sold conformed with the contract of sale.

This principle that the merchandise should “conform with the contract of sale” also protects you if what you get isn’t what you agreed to buy. For example, if what you agreed to buy was antique furniture and what you’re sent is reproduction, you can send it back.

To be followed…

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